Residents Line
213-234-5700 TTY: 711

Residents Page

Resident Portal

Login to access the following services:

  • Work Orders
  • Pay by Check
  • Policies
  • Resident Handbook

Pay Rent Online

Click here to pay your rent online today!

Schedule Appointment

Recommended for the following:

  • Roommate Mediation
  • Unit Transfer Requests
  • Parking Assignments
  • Relet Questions

I.T. Support

For I.T. Support, please email: GoSupport@AerioConnect.com

TECH DIRECT OFFICE: 213-514-5790

24-HOUR AERIO CONNECT I.T. SUPPORT LINE: 1-877-446-7462

This applies to WiFi and Television Services.

Parking Support

For Parking Support, please email: parking@thelorenzo.com

Central Kitchen

Centrally located on the first floor, Central Kitchen is the exclusive dining destination for residents of Lorenzo.

Lorenzo Shuttle GPS

Get real time shuttle updates for your convenience!

Event Calendar

Don't miss out on Lorenzo Events and important information.

Lorenzo Live

Don't miss out on Lorenzo Events and important information.

Renters Insurance

Residents are required to maintain a renter's liability insurance policy. Get your free Renters Insurance Quote and make sure you're covered today!

Lorenzo Listens

USC Athletics Exclusive Housing Sponsor

Lorenzo, the newest member of the Renaissance collection, is privately owned and managed by G.H. Palmer Associates; Downtown LA's largest provider of up-scale apartment resorts. It is not endorsed nor affiliated with the University of Southern California.