Move-in Day Frequently Asked Questions

What is a semi-occupied unit?

Many residents will be placed in currently occupied units. The common areas may be in use and contain the personal belongings of current residents occupying the other bed spaces within the apartment. We will be communicating the recommended cleaning guidelines to all current residents. Your individual bed space will be painted and cleaned prior to your move in. The exact condition of the common areas, which include kitchen, living room, laundry room and shared bathroom will be based on the residents currently occupying the apartment. Though we do attempt to clean/paint common areas, we cannot move or touch personal belongings making the common area spaces very difficult to clean.

Can I change my unit assignment?

We try to accommodate roommate requests made via Room Choice however; they are not guaranteed. Due to the Lorenzo occupancy, unit changes are unavailable.

What if I need to move in earlier than August 18?

Due to the time constraints of performing maintenance on 2500 bed spaces, early move in is not available.

What is the latest time I can check in on move-in days?

Check in will be available on August 18, August 19 and August 20 between the hours of 9:00 AM to 6:00 PM. If you plan on arriving after 6:00 PM, please secure hotel accommodations and check in the next day.

What if I plan to move in after August 20?

If you plan to check in after the designated move in days, please visit the Leasing Office during regular business hours from 9:00 AM to 8:00 PM.

Can someone other than myself pick up the keys?

Keys may be picked up only by the Leaseholder with government-issued photo identification. Guarantors are unable to pick up keys without the Leaseholder present.

What if I was not matched with my preferred roommate?

Please send an email to Placements@TheLorenzo.com with your name, unit, contact information and name of preferred roommate or any other relevant details.

Can I request to have the furniture removed?

All of the units at Lorenzo come fully furnished. We are not able to remove furniture packages.